Your personal information is extremely important to us at Winna. Here we explain clearly — what data we collect, why we collect it, how we store it, and what rights you have. Written in plain, straightforward English.
Last updated: January 2026These six key points give you a clear picture of how your data is protected — before you read the full policy.
All information you submit on Winna is stored with SSL/TLS encryption. No unauthorized party can read or alter this data.
Winna never sells your personal information to advertisers or third parties. Your data is used solely to provide you with our services.
Winna collects only the minimum information strictly necessary to provide its services. No irrelevant or excessive data is requested.
If any of your stored information is incorrect, you can request a correction through support. Keeping your details accurate matters for both you and Winna.
Once legal obligations have been fulfilled, Winna routinely deletes outdated data. Information that is no longer needed is not retained after an account is closed.
In the event of a data security breach, Winna will notify affected users within the legally required timeframe.
This Privacy Policy applies to the Winna platform (winna.my) and its mobile application. By using the platform, you are deemed to have accepted this policy.
Winna believes that personal privacy is a fundamental right. As a betting platform, we need to collect certain information to operate our services properly — such as identity verification, transaction processing, and fraud prevention. However, we always ensure that data collection is minimal, purposeful, and secure.
We follow international standards to protect the data of Winna users in Bangladesh. Your information will never reach advertisers or unauthorized third parties — that is our commitment.
If this policy changes, Winna will notify registered users in advance. For significant changes, consent may be requested again.
Winna collects different types of information at different stages. The table below outlines what is collected in each category and why.
| Data Type | Example | When It Is Collected |
|---|---|---|
| Identity Information | Name, date of birth, NID/passport number | For Registration & KYC Verification |
| Contact Information | Mobile number, email (optional) | At the time of registration |
| Financial Information | bKash/Nagad Number, Bank Account | At the time of a transaction |
| Device Information | IP Address, Device Model, OS Version | While using the app or website |
| Activity Data | Betting history, gaming records, login times | Automatically, while using the platform |
| Location Data | Approximate Location (IP-Based) | For Service Availability Checks |
Winna never stores your full bank card number or banking PIN directly. Payment information is processed securely through the relevant payment gateway.
Every piece of information Winna collects has a specific purpose. No data is held without reason.
Winna never shares your data with third parties for marketing or advertising purposes. If you do not wish to receive promotional messages from Winna, you can disable notifications in the app's settings.
Winna employs both technical and administrative measures to protect your data. Rather than relying on any single method, protection is ensured across multiple layers.
That said, no internet-based system is completely impenetrable. It is important to take precautions on your end as well — use a strong password and never share your OTP with anyone.
Winna's website and app use cookies and similar technologies. Cookies are small data files stored on your device.
Maintaining login sessions and storing security tokens. The platform cannot function without these.
To remember your language preference, recently played games, and personal settings.
To understand which pages users spend the most time on and which features are used most.
To improve app performance by identifying page load times and errors.
Optional cookies can be disabled through your browser settings. However, turning off essential cookies may prevent some Winna features from working properly.
Every Winna user has the following rights over their own data. To exercise any of these rights, please contact our support team.
You can request to see what information Winna holds about you. We will respond within 30 days of receiving your request.
You may correct any inaccurate information. Changes to KYC-verified details may require re-verification.
After account closure, you can request deletion of data that is no longer necessary. Some information may be retained for a legally required period.
You can request a copy of your account data in a portable format (such as CSV).
You can object to your data being used for specific purposes, such as opting out of analytical use.
You may withdraw your consent to optional data processing at any time — this will not affect the lawfulness of any prior processing.
Winna strictly prohibits anyone under 18 from using the platform. Age is verified at registration, and date of birth is checked during the KYC process.
If Winna discovers that a minor has opened an account using false information, the account will be closed immediately and the deposited balance may be refunded or dealt with in accordance with legal advice.
If you believe a minor is using Winna, we urge parents or guardians to contact our support team: support@winna.my
Winna does not retain data longer than necessary. Retention periods vary depending on the type of information.
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact Winna.
Email: support@winna.my — You can write in Bangla and still get a response.
Support Chat: Reach us directly via live chat on the Winna app or website — Bengali-speaking agents are available 24/7.
Data requests are usually responded to within 7 business days. Complex requests may take up to 30 days — you will be notified in advance if this is the case.
Winna's servers are hosted in internationally certified data centers — monitored around the clock and protected by multiple layers of firewalls.
Winna follows GDPR-inspired policies. Your rights are aligned with European data protection standards.
Ask any privacy-related question and our support team will respond in plain, straightforward English.